While troubleshooting a software error on a user’s computer, a technician finds inappropriate content. Which of the following should the technician perform FIRST?

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While troubleshooting a software error on a user’s computer, a technician finds inappropriate content.

Which of the following should the technician perform FIRST?

  • Preserve the data on an external drive.
  • Report the discovery through proper channels.
  • Document the findings.
  • Erase the data and inform the user.

[TABS_R id=9422]

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