Your supervisor provides you with a file named users.csv and asks you to add the user accounts from that file to Cisco Unity Connection.
Which of the following tools will you most likely use to accomplish your task?
- AXL Web Service
- manual entry
You will most likely use the Cisco Bulk Administration Tool (BAT) to import, or onboard, Cisco Unity Connection users from a file named users.csv. You can access the BAT by clicking Tools > Bulk Administration Tool in the Unity Connection graphical user interface (GUI).
To import users from a comma-separated values (CSV) file, you should first click the Create radio button in the Select Operation area of the BAT. You can also choose Update, Delete, or Export operations from this area, depending on the operation you want the BAT to perform. The Update operation modifies existing user accounts based on the information in the CSV file. The Delete operation deletes existing user accounts based on the information in the CSV file. The Export operation outputs existing user accounts to a CSV file in CSV format.
After you have selected an operation, you should select a type of user to create from the Select Object Type area of the BAT. There are four user types you can create by using the BAT: Users, Users with Mailbox, System Contacts, and Users from LDAP Directory.
In the Override CSV Fields When Creating User Accounts area of the BAT, you can choose either to override CSV-imported fields with default fields from a Unity Connection user template or to allow the direct import of the information from all the fields that are contained within the CSV file you want to import.
After you have configured all the information above, you should click the Browse button in the Select File area to choose the CSV file you want to import. You should also configure a separate CSV file name in the Failed Objects Filename field; the created file stores records that fail during the import process. The file name you configure in the Failed Objects Filename field should be descriptive and different from the name of the file you want to import. For example, if the name of the file you want to import is users.csv, you could name the failed objects file userserr.csv, or something similar. To help troubleshoot CSV import errors, you should review the information in the failed objects file after you have attempted an import. You can review the failed objects file by clicking the Download the Failed Objects File link on the BAT import summary screen.
When you are ready to import the CSV file, click the Submit button to start the import process. Once the import process is complete, the BAT will display the import summary screen.
You cannot use the Cisco Administrative XML Layer (AXL) Web Service to import Unity Connection users from a file named users.csv. The Cisco AXL Web Service is used to import Cisco Unified Communications Manager (UCM) users into Unity Connection. The service must be enabled on both UCM and Unity Connection in order to import users. In addition, UCM users must be assigned a primary extension in UCM in order to be imported into Unity Connection by AXL.
You cannot use the Cisco Directory Synchronization (DirSync) service to import Unity Connection users from a file named users.csv. The DirSync service enables Unity Connection to synchronize with Lightweight Directory Access Protocol (LDAP) directory services, such as Microsoft Active Directory. To enable synchronization between Unity Connection and an LDAP directory, you must select the Cisco DirSync check box in the Directory Services area of the Unity Connection GUI. Because Unity Connection stores users locally, a user that is synchronized with Unity Connection from LDAP will continue to be stored locally even if that user is later deleted from the LDAP database.
You would not use manual entry to import Unity Connection users from a file named users.csv. Although you can manually create new users in Unity Connection, manually parsing and populating the new user information from the CSV would be time-consuming and prone to human error.