You are the administrator for your company’s UCM network. Your company is running the UCM 8.6(1).
Examine the exhibit below, and answer the associated question:
Resetting the Jabber client restores the telephony configuration, but the user is still unable to connect to IM and Presence services.
Which of the following steps are you most likely to perform next to obtain more information about possible problems? (Select the best answer.)
- Click the gear icon > File > Reset Cisco Jabber.
- Click Advanced settings > Reset Cisco Jabber.
- Click the gear icon > Help > Report a problem.
- Click the gear icon > Help > Show error notifications.
Most likely, you would click the gear icon > Help > Show error notifications next to obtain more information about possible problems. The Show error notifications option opens a Jabber window that displays error codes and associated messages. When connectivity to Cisco Unified Communications Manager (UCM) and Cisco Unified Presence (CUPS) servers is established, Jabber will report any errors it encounters in communications in the Show error notifications window. For example, a CJ:1000:101 error indicates that Jabber’s integration with Microsoft Office has become corrupt and that you might need to reinstall the Jabber client.
You would not click the gear icon > Help > Report a problem option. The Report a problem option enables you to send information to Cisco’s developers when a Jabber problem occurs. However, in this scenario, you have not yet determined that the problem is one you cannot solve on your own.
You would not click the gear icon > File > Reset Cisco Jabber option. In this scenario, you have already reset Cisco Jabber to establish connectivity to the servers. In addition, you would not click Advanced Settings > Reset Cisco Jabber, because this is an invalid menu path.