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An end user wants to use SNR so that incoming calls to the user’s IP phone simultaneously ring the user’s mobile phone. You have already enabled Mobility on the end user’s phone record in UCM. However, the user is not able to successfully configure SNR from the UCM Self Care portal.
Which of the following should you examine to troubleshoot the issue? (Choose two.)
- Application Dial Rules
- Remote Destination Profile
- Remote Destination
- SNR assignment schedule
Explanation:
You should examine the Remote Destination Profile and the Remote Destination in Cisco Unified Communications Manager (UCM) Administration to troubleshoot the issue. Before a user can enable Single Number Reach (SNR), an administrator must perform the following actions:
-Create a Remote Destination Profile
-Create a Remote Destination
-Enable Mobility on the end user’s phone
In this scenario, you have already enabled Mobility on the end user’s phone. However, there is not enough information to determine whether the Remote Destination Profile and Remote Destination have been configured. You should therefore begin troubleshooting there.
You do not need to examine the SNR assignment schedule. Because the end user has not yet been able to configure SNR, no SNR assignment schedule has been created. SNR assignment schedules enable users to configure specific days and spans of time during which the SNR configuration will be enabled. For example, if a user wanted to ensure that a given SNR was operational Monday through Friday from 8 a.m. until 6 p.m., the user could configure an SNR assignment schedule for those days and times.
You do not need to examine the Application Dial Rules. Application Dial Rules are used to add or remove digits from numbers that users dial.
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