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Which of the following is not information that is available by clicking Tools > System Reports > System Overview in Cisco Unified Serviceability? (Choose two.)
- top five users based on charge
- top five users based on volume
- top five calls based on duration
- top five users based on duration
- top five destinations based on charge
- top five calls based on volume
Explanation:
Neither information about the top five users based on volume nor information about the top five destinations based on volume is available by clicking Tools > System Reports > System Overview in Cisco Unified Serviceability. You can display information about call volume for a given period of time by using the System Reports > Traffic > Summary by Phone Number report in the Cisco Unified Communications Manager (UCM) Call Detail Records (CDR) Analysis and Reporting (CAR) graphical user interface (GUI). This report enables a CAR administrator to choose a range of time and IP phone extension numbers from which to view call volume information, thereby enabling an administrator to view what extensions were in use at a specific time.
CAR administrators can choose which automatically or manually generated system reports will appear on the System Overview report by clicking Tools > CDR Analysis and Reporting > System Reports > System Overview in Cisco Unified Serviceability and then selecting the appropriate reports in the System Overview window.
The System Overview report contains all of the following sections:
-Top 5 Users based on Charge: lists the five users whose calls have cost the most over a given period of time
-Top 5 Destinations based on Charge: lists the five called numbers that have cost the most over a given period of time
-Top 5 Calls based on Charge: lists the five calls that have cost the most over a given period of time
-Top 5 Users based on Duration: lists the five users who have spent the most time on calls over a given period of time
-Top 5 Destinations based on Duration: lists the five called numbers on which users have spent the most time over a given period of time
-Top 5 Calls based on Duration: lists the five longest calls over a given period of time
-Traffic Summary Report – Hour of Day: displays the volume of calls for a given hour of the day
-Traffic Summary Report – Day of Week: displays the volume of calls for a given day of the week
-Traffic Summary Report – Day of Month: displays the volume of calls for a given day of the month
-Quality of Service Report – Summary: displays the number of calls that fell within Quality of Service (QoS) parameters over a given period of time
-Gateway Summary Report: displays the call classification, QoS, duration, and number of calls for each voice gateway over a given period of time
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