You are the administrator for your company’s UCM network. Your company is running the UCM 8.6(1).
Examine the exhibit below, and answer the associated question:
Which of the following is not a step you might take to troubleshoot the error in this scenario? (Select the best answer.)
- Click Advanced settings on the Cisco Jabber login page.
- Click User Management > End User in UCM Administration.
- Click User Management > User Settings > Service Profile in UCM Administration.
- Click Application > CUPC/Cisco Jabber in CUPS Administration.
Because your company is using Cisco Unified Communications Manager (UCM) 8.6(1), you would not click User Management > User Settings > Service Profile in UCM Administration to troubleshoot the error in this scenario. Service profile data is not editable under the User Management menu in UCM 8.6(1), as shown in the following exhibit:
To troubleshoot the service profile associated with the Jabber client in the version of UCM that is deployed in this scenario, you would need to click Application> CUPC/Cisco Jabber in the Cisco Unified Presence (CUPS) Administration interface.
You might click User Management> End User to troubleshoot error in this scenario. Clicking End User provides a list of the users configured in UCM. By clicking on a given user’s name, you can view and edit the devices that are associated with the user. For example, in the exhibit below, the user named Joe Camber is associated with a capable of controlling the device named Jabberwocky:
You might click Advanced settings on the Cisco Jabber login screen to troubleshoot the error in this scenario. The Advanced settings link opens the Advanced settings dialog box, where Cisco Jabber can be set to automatic or manual configuration. In the exhibit below, Cisco Jabber is configured to connect to Trivial File Transfer Protocol (TFTP), Cisco Computer Telephony Integration (CTI), and Cisco Unified Communications Manager IP Phone (CCMCIP) services on the UCM server that has been assigned the IP address of 192.168.51.10: