You are the administrator for your company’s UCM network. Examine the exhibit below, and answer the question:
Which of the following is most likely true of the end-user configuration?
- The user is not enabled for CUPS.
- The user cannot monitor Presence destinations.
- The user cannot control any devices by using CTI.
- The user has not been configured with an extension mobility profile.
Of the available choices, it is most likely that the user has not been configured with an extension mobility profile, because the Default Profile dropdown field is configured to Not Selected. Extension Mobility enables a user who works at a shared workstation to log in to and use an IP phone as if the phone were at a permanent workstation. For example, if the user programmed speed-dial options on an IP phone, those options would be stored in the user’s device profile and made available to the user at any IP phone that is subscribed to Extension Mobility, as long as the user is able to log in to that IP phone. When the user logs out of the IP phone, the user’s specific preferences are no longer available on the IP phone. Therefore, multiple users can have different preferences associated with the same IP phone.
In order for an Extension Mobility user to properly log in to and log out of an IP phone, both the IP phone and the device profile that stores the user’s preferences must be subscribed to the Extension Mobility service. If the device profile is not subscribed to the Extension Mobility service, the user will still be able to log in to the IP phone and download the device profile. However, the user will not see the logout option on the IP phone and will not be able to log out of Extension Mobility.
There is not enough information to determine whether the user is enabled for Cisco Unified Presence (CUPS). To enable a user for CUPS, you should first navigate to User Management > User Settings > UC Service in Cisco Unified Communications Manager (UCM) Administration. Next, click Add New. Finally, select IM and Presence from the UC Service Type dropdown field and configure the appropriate information.
The user can monitor Presence destinations. In this scenario, the Presence Group field has been configured to use the default Standard Presence group. A presence group defines which destinations the user is allowed to monitor for presence information. The Standard Presence group is configured automatically when UCM is installed.
The user can control associated devices by using Computer Telephony Interface (CTI). Based on the value displayed in the Allow Control of Device from CTI field, you can determine that CTI control has been enabled for the user. This field overrides the Allow Control of Device from CTI field in an associated endpoint’s configuration. CTI enables a softphone, such as the Cisco Jabber client, to control aspects of a connected hardware phone, or desk phone. Both Jabber and Cisco Unified Personal Communicator communicate with a desk phone by using the CTI Quick Buffer Encoding (CTIQBE) protocol.