Which of the following does not provide access to realtime reporting? (Select the best answer.)
- Unified Serviceability
- Unified Reporting
The Cisco Unified Call Detail Records (CDR) Analysis and Reporting Tool (CAR) does not provide access to realtime reporting. CAR generates CDR reports, Quality of Service (QoS) reports, traffic reports, and billing reports from data that is stored in the CDR database. The reports can be automatically generated at scheduled intervals or generated manually. You can access CAR by clicking Tools > CDR Analysis and Reporting in Unified Serviceability if you are a system administrator or by using the Secure Hypertext Transfer Protocol (HTTPS) address https://ipaddress:8443/car/Logon.jsp, where ipaddress is the IP address of the Cisco Unified Communications Manager (UCM) server or cluster, if you are a CAR administrator or user.
Cisco Unified RealTime Monitoring Tool (RTMT) provides access to realtime reporting. RTMT is a clientside application that enables an administrator to monitor devices on a Cisco Voice over IP (VoIP) network in real time. RTMT uses HTTPS to connect to VoIP devices and gather information, such as device status and performance statistics, in real time. The data that is gathered by RTMT can then be used to pinpoint problems on the VoIP network or to monitor performance thresholds.
To access RTMT, you should first ensure that the Cisco RTMT Reporter Servlet and Cisco Serviceability Reporter services are running in the UCM environment. Next, install the RTMT plugin on a workstation by clicking Application > Plugins in the UCM administrative graphical user interface (GUI). After you have installed the plugin, you should launch the RealTime Monitoring Tool application on the workstation, type the appropriate IP address and credential information for accessing the UCM server or cluster, select the Secure Connection check box, and then click OK.
Cisco Unified Serviceability uses RTMT to provide access to realtime reporting. Unified Serviceability is a browserbased troubleshooting tool that uses HTTPS to access information that is provided by other reporting tools, such as RTMT and CAR. In addition, Unified Serviceability provides access to several feature services that can be activated by using the Service Activation window, including database services, CDR services, and security services. You can access Unified Serviceability by clicking Navigation > Cisco Unified Serviceability from within the UCM administrative GUI or by using the HTTPS address https://ip-address:8443/ccmservice/, where ipaddress is the IP address of the UCM server or cluster.
Cisco Unified Reporting uses RTMT to provide access to realtime reporting. Similar to Unified Serviceability, Unified Reporting is a browserbased troubleshooting tool that uses HTTPS to access information that is provided by other reporting tools, such as RTMT and CAR. However, Unified Reporting does not provide access to feature activation tools and network service activation tools. You can access Unified Reporting by clicking Navigation > Cisco Unified Reporting from within the UCM administrative GUI or by using the HTTPS address https://ipaddress:8443/cucreports/, where ipaddress is the IP address of the UCM server or cluster. For example, after you have navigated to Cisco Unified Reporting, you could navigate to System Reports > Unified CM Data Summary > Generate Report to monitor system activities.