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Which of the following can you display by clicking System Reports > CDR Error in the UCM 8.0 CAR GUI?
- the current number of billing errors
- the call volume for a given period of time
- malicious call details
- QoS rating information for inbound calls
- Route and Line Group Utilization information
- the top number of users by maximum length of calls
Explanation:
You can view information about the current number of billing errors by using the System Reports > CDR Error report in the Cisco Unified Communications Manager (UCM) Call Detail Records (CDR) Analysis and Reporting (CAR) graphical user interface (GUI). This report enables a CAR administrator to view the number of errors that occurred when CDR data was loaded into the reporting system.
You can view information about the call volume for a given period of time by using the System Reports > Traffic > Summary by Phone Number report in the UCM CAR GUI. This report enables a CAR administrator to choose a range of time and IP phone extension numbers from which to view call volume information, thereby enabling an administrator to view what extensions were in use at a specific time.
You can view malicious call details by using the System Reports > Malicious Call Details report in the UCM CAR GUI. This report enables a CAR administrator to view call information that is tracked by the UCM Malicious Call Identification (MCID) service. An administrator can choose to view MCID information over a period of time.
You can view Quality of Service (QoS) rating information for inbound calls by using the System Reports > QoS > Detail report in the UCM CAR GUI. The Detail report enables a CAR administrator to choose a UCM network and a period of time for which to view QoS ratings for both inbound and outbound calls. The Detail report can be used to monitor QoS at a user level.
You can display the Route and Line Group Utilization report by using Device Reports > Route Patterns/Hunt Pilots in the UCM CAR GUI. This report enables a CAR administrator to view Route and Line Group Utilization as a percentage; the report can also be used to determine whether capacity needs to be added to an existing Voice over IP (VoIP) implementation.
You can view information about the top number of users by maximum length of calls by using the User Reports menu. The By Duration report can be accessed by clicking User Reports > Top N in the UCM CAR GUI. This report enables a CAR administrator to view users who have made the longest calls over a given period of time, starting with the user who placed the longest call.
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