[TABS_R id=9422]
Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened. Which of the following should Ann do NEXT?
- Report the incident to the appropriate contact
- Clear the system logs and browser history
- Clear the system logs and browser history
- Advise the customer to use the browser in private mode
[TABS_R id=9422]