Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as “ConnectMe” and appears as unsecure.
Which of the following should the help desk perform to fix the issue?
- Remote into Ann’s system and restart the wireless adapter
- Ask Ann to open a browser and watch for a redirect page
- Advice Ann to plug an Ethernet cable into her laptop
- Direct Ann to run an antivirus program on her laptop