The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT?

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A user’s smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car.

Which of the following troubleshooting steps should the technician take NEXT?

  • Reset the device’s network settings
  • Check the data usage statistics on the device
  • Verify the SSID with which the device is associated
  • Run any pending application or OS updates

[TABS_R id=9422]

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