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Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 200Kbps. Ann, Joe’s coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe’s phone and sees the following:
Which of the following is the MOST likely cause of the problem?
- Joe should be using WEP security on his hotspot for faster throughput
- Someone else is using Joe’s hotspot due to weak password
- Joe’s hotspot gave him an invalid IP address
- Joe is likely in a poor signal area and should try another area
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