A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem.
Which of the following should the technician do NEXT?
- Provide documentation of the repair to the customer
- Allow the customer to voice concerns and post the story to social media later
- Inform the customer the job is done and return to the office
- Defend each step and why it was necessary