Charline is working as an L2 SOC Analyst. One day, an L1 SOC Analyst escalated an incident to her for further investigation and confirmation. Charline, after a thorough investigation, confirmed the incident and assigned it with an initial priority. What would be her next action according to the SOC workflow?

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Charline is working as an L2 SOC Analyst. One day, an L1 SOC Analyst escalated an incident to her for further investigation and confirmation. Charline, after a thorough investigation, confirmed the incident and assigned it with an initial priority.

What would be her next action according to the SOC workflow?

• She should immediately escalate this issue to the management
• She should immediately contact the network administrator to solve the problem
• She should communicate this incident to the media immediately
• She should formally raise a ticket and forward it to the IRT

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