Charline is working as an L2 SOC Analyst. One day, an L1 SOC Analyst escalated an incident to her for further investigation and confirmation. Charline, after a thorough investigation, confirmed the incident and assigned it with an initial priority.
What would be her next action according to the SOC workflow?
- She should immediately escalate this issue to the management
- She should immediately contact the network administrator to solve the problem
- She should communicate this incident to the media immediately
- She should formally raise a ticket and forward it to the IRT