Ann, an employee, has been trying to use a company-issued mobile device to access an internal fileshare while traveling abroad. She restarted the device due to a mobile OS update, but she is now unable to access company information. Ann calls the help desk for assistance, and a technician verifies she can make calls and access websites. Which of the following should the technician suggest NEXT to try to fix the issue?
- Navigate to the VPN profile in the device settings, delete the pre-shared key, and restart the device
- Instruct Ann to open the company’s MDM application to ensure proper functionality
- Navigate to the corporate intranet page and use hyperlinks to access the fileshare
- Instruct Ann to disable TLS 1.0 in the device settings