After some troubleshooting, a technician discovers a text document that states the files were intentionally encrypted, and a large sum of money is required to decrypt them. Which of the following should the technician do to recover the files?

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Many of the files in a user’s network folder have a new file extension and are inaccessible. After some troubleshooting, a technician discovers a text document that states the files were intentionally encrypted, and a large sum of money is required to decrypt them.

Which of the following should the technician do to recover the files?

• Restore the network folder from a backup.
• Perform a System Restore on the computer.
• Update the malware scanner and run a full scan.
• Disconnect the computer from the network.

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