A technician encounters a previously unidentified issue. The technician conducts some research, finds a solution, and resolves the issue.
According to best practices, which of the following should the technician do so the issue can be addressed if it is encountered again?
- Inform the immediate supervisor about the findings.
- Email all the other technicians to explain the problem and resolution.
- Enter the resolution in the ticket and close it.
- Add the findings to the knowledge base.