A vendor stipulates it will provide incident response within two hours of a severity level A incident. Which of the following does this describe?

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[TABS_R id=10699]

A vendor stipulates it will provide incident response within two hours of a severity level A incident.

Which of the following does this describe?

  • Maintenance agreement
  • Managed service agreement
  • Operating level agreement
  • Service level agreement

[TABS_R id=10699]

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