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A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called to fix the problem. Which of the following should the technician do FIRST?
- Contact the application vendor support staff for more information
- Boot into safe mode, and then load the ERD and restore the most recent files
- Boot the PC, run msconfig, check the safe boot box under the Boot tab, and then restart
- Log in as an administrative user and determine if the problem persists
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