A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop.
Which of the following should a technician do to resolve the issue and avoid recurrence?
- Activate real-time protection on both antivirus software programs
- Uninstall one antivirus software program and install a different one
- Run OS updates
- Enable the quarantine feature on both antivirus software programs
- Remove the user-installed antivirus software