A technician suspects there may be a network worm or a hardware failure because all the affected computers were purchased together. Which of the following should the technician perform FIRST?

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Several users at an office have noticed their computers have been behaving erratically over the past hour. A technician suspects there may be a network worm or a hardware failure because all the affected computers were purchased together. Which of the following should the technician perform FIRST?

• Download antivirus updates
• Update the device drivers
• Quarantine the affected systems
• Perform hardware diagnostics

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