A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?

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A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office.

Which of the following steps should the technician take FIRST?

  • Disconnect the PC from the network
  • Perform an antivirus scan
  • Run a backup and restore
  • Educate the end user

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