A home user reports slow computer performance and application crashes after clicking a “repair” button on a pop-up warning while browsing the Internet. Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Choose two.)

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A home user reports slow computer performance and application crashes after clicking a “repair” button on a pop-up warning while browsing the Internet. Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Choose two.)

• Perform a system file check and replace any changed files with their original versions
• Enable the pop-up blocker on the Internet browser
• Uninstall any recently installed unknown programs and browser extensions
• Perform a hard shutdown and cold boot the computer
• Scan the RAM and hard drive using an up-to-date antivirus program

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