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A customer’s smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Choose two.)
- Roll back the OS update
- Update the PRL
- Force stop running applications
- Enable airplane mode
- Perform a factory reset
- Run application updates
- Reset network settings
[TABS_R id=9422]