A caller presses an IP phone softkey labeled QRT. The caller is logged in to the IP phone. The recipient is not logged in to an IP phone.
Which of the following will not be sent to an administrator? (Select the best answer.)
- the time stamp
- the category
- the reason
- the source user name
- the destination user name
- the source IP address
- the destination IP address
Of the available choices, the destination user name will not be sent to an administrator if the caller who is logged in to the IP phone presses the soft key labeled QRT and the recipient is not logged in to an IP phone. The Cisco Quality Report Tool (QRT) can be configured as an extended function to enable users to send QRT information to Cisco Unified Communications administrators directly from the user’s IP phone. The report can then be displayed from the Tools menu within Cisco Unified Serviceability. However, if the user is not logged in to the IP phone at the time the data is sent, the user name will be null.
The QRT tool collects a variety of available source device information, destination device information, Real-time Information Server (RIS) information, Cisco CallManager service and CTIManager service information, CallManager database information, and enduser information when a user presses the QRT softkey. An administrator can then analyze that information to troubleshoot quality issues or other issues that occurred during a given call.
The source user name will be sent to the administrator because, in this scenario, the caller is logged in to the IP phone. If the caller is logged in to the source IP phone, the source user name will be sent to the administrator. However, if the caller is not logged in to the source IP phone, the source user name will be null.
Enduser information, such as the time stamp, the category, and the reason, will be sent to the administrator. In addition, the source IP address and the destination IP address will be sent to the administrator.